Terms of Service

Version: v1 draft Applies to: ZenWave users in Nigeria Status: Draft for Nigerian counsel review

These Terms are a product draft, not legal advice. They must be reviewed by Nigerian counsel before public launch.

1. ZenWave v1

ZenWave is a trust-first community platform for verified profiles, communities, messaging, safety sessions, support, seller readiness, events, and limited paid activity/payment foundations. Trust Passport, phone/email verification, account standing, and safety checks may affect access to features.

Marketplace checkout, broad escrow, unrestricted wallet balances, and general money movement are paused unless enabled by backend feature flags and cleared through legal, payment-provider, compliance, fraud, reconciliation, and refund-readiness reviews.

2. Your Account

You must provide accurate account information, keep credentials secure, and control the phone number or email used for verification. ZenWave may require phone, email, identity, business, payment, or fraud checks before allowing higher-risk actions.

We may mask phone numbers, emails, profile details, payment identifiers, safety data, and internal trust signals to reduce fraud, harassment, or privacy risk.

3. Trust and Restrictions

ZenWave may limit, hold, hide, suspend, or remove access to accounts, communities, paid activity, wallet/payment features, listings, posts, QR features, or messaging where required by safety, provider, fraud, compliance, law, or platform integrity concerns.

You may contact support to ask for review of a restriction unless we are legally restricted from explaining the action or disclosure would create safety, fraud, or security risk.

4. Sellers, Events, Paid Activity, and Payments

Seller, event, marketplace, payment, and payout features are provided only where enabled and may depend on Paystack, Flutterwave, banks, licensed payment providers, card networks, or other regulated partners. ZenWave may delay, reject, reverse, refund, cancel, or hold related actions where required by provider rules, verification status, fraud checks, refunds, disputes, reconciliation issues, safety issues, consumer-protection duties, or legal obligations.

ZenWave v1 does not promise general escrow, deposit-taking, stored-value wallet services, investment returns, lending, insurance, or regulated financial services unless those services are separately enabled through licensed providers and reviewed for readiness.

5. Communities, Content, and Conduct

You are responsible for content and activity from your account. Do not post unlawful, harmful, fraudulent, infringing, abusive, exploitative, deceptive, or unsafe content. ZenWave may moderate content and communities under the Community Guidelines, Acceptable Use Policy, Safety Policy, and Content and Copyright Policy.

6. Safety Sessions and Events

Safety Sessions, guardian alerts, QR checks, and event attendance tools are supportive safety features. They do not replace emergency services, police, medical help, or personal judgment. If there is immediate danger, contact local emergency services or trusted people directly.

7. Refunds, Cancellations, and Disputes

Refunds, cancellations, disputes, returns, and support investigations follow the Refund Policy, Event Policy, Seller Policy, provider rules, consumer protection obligations, and operational readiness. "No refund", "sold as seen", or similar wording does not automatically defeat valid consumer complaints, failed services, defective goods, duplicate charges, fraud reports, provider reversals, platform errors, or legal obligations.

8. Privacy

ZenWave processes personal data under the Privacy Policy and applicable Nigerian data protection requirements. Certain safety, trust, fraud, compliance, payment, dispute, tax, audit, and law-enforcement data may be retained where necessary under the Data Retention Policy.

9. Changes

We may update these Terms as ZenWave v1 changes. Material public-launch changes should be reviewed by Nigerian counsel and communicated clearly in-product.

10. Contact

ZenWave is operated by **ZENWAVE NIG LTD** with registered office at **No. 3, Okuta Close, Rumuolumini, Port Harcourt, Rivers State, Nigeria**.

Support: support-intl@zenwaveng.com Privacy: privacy@zenwaveng.com Legal: legal@zenwaveng.com