Community Guidelines

Version: v1 draft Status: Draft for Nigerian counsel and policy review

ZenWave communities should help people connect safely, verify trust signals, and build accountable local networks.

Be Real and Accountable

• Use accurate profile information.
• Do not impersonate people, institutions, businesses, officials, creators, or ZenWave staff.
• Do not evade bans, restrictions, Trust Passport checks, or support reviews.
• Do not pressure users to move risky payments, disputes, or safety issues off-platform.

Respect People

Do not harass, threaten, stalk, exploit, blackmail, shame, dox, intimidate, sexually exploit, discriminate against, or coordinate harm against another person or group.

Do not post private phone numbers, addresses, government IDs, intimate media, payment details, safety-session details, or support evidence without authority.

Keep Communities Safe

Communities may be moderated, hidden, limited, or removed for:

• scams, fraud, phishing, impersonation, or misleading offers;
• threats, violence, sexual exploitation, or child-safety risk;
• unlawful goods or services;
• coordinated spam, manipulation, or fake engagement;
• content that infringes copyright, trademarks, or other rights;
• unsafe meetups or attempts to bypass safety gates.

Events and Attendance

Event attendance, QR checks, and safety sessions are for accountability and convenience. Organizers must clearly describe the event, any price, cancellation rules, age limits, safety expectations, and contact route.

ZenWave may restrict paid attendance tools until refunds, provider readiness, fraud checks, reconciliation, consumer-protection disclosures, and support processes are live. Event organizers must follow the Event Policy.

Sellers and Marketplace Conduct

Sellers and marketplace users must follow the Seller Policy, Acceptable Use Policy, Refund Policy, and Wallet and Payments Policy. Do not post misleading listings, hidden fees, counterfeit goods, unsafe goods, fake reviews, off-platform payment pressure, or claims that buyer protection/refund review can never apply.

Moderation and Appeals

ZenWave may remove content, limit reach, restrict accounts, suspend communities, request verification, or escalate to support. Users can request review through support-intl@zenwaveng.com unless disclosure would create safety, fraud, legal, or security risk.